FAQs

Do you need an answer right away? This page compiles the most frequently asked questions from our customers to help you quickly find the information you need—without having to wait for a response from us.

A. Payment

1. Can I pay with a credit or debit card?

Yes, we accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can enter your card information directly on our checkout page.

2. Do you accept PayPal?

Yes, we accept PayPal as a payment method. It's a fast and secure option that allows you to complete your purchase without entering your card details.

3. Is my payment information secure?

The answer is yes. We are committed to protecting our customers' personal and payment information. All transactions on our website are encrypted using industry-standard SSL (Secure Sockets Layer) technology. This ensures that your data—including card numbers and personal details—is safely protected from third parties. We do not store your card information after the transaction is complete.

B. Shipping

1. Do you ship to Alaska and Hawaii?

Yes, we ship to both Alaska and Hawaii. These two states are included in the 50 U.S. states we currently serve.

2. Do you ship to P.O. Boxes or military addresses (APO/FPO/DPO)?

No, we do not ship to P.O. Boxes or military addresses (APO/FPO/DPO). Please provide a physical address so we can deliver your order successfully.

3. How much is the shipping fee? How long will it take to receive my order?

The shipping cost is $6.99 per order. This flat rate applies to all orders and all locations within the U.S.

The total estimated time from placing your order to receiving it is approximately 7-13 business days (including 1-3 business days for processing and 6-10 business days for shipping). This timeframe may vary depending on your location relative to our warehouse in Florida and other external factors.

4. Where can I track my order? Can I change the shipping address after placing my order?

Order Tracking: Once your order ships, we will send you a confirmation email containing a tracking number and a link. You can use this tracking number on the Order Tracking page on our website to check the status of your delivery.

Changing Shipping Address: You may change your shipping address if you contact us within 8 hours of placing the order. However, if your request is sent after 8 hours, the order may have already been processed and handed over to the carrier, and we may no longer be able to make changes.

C. Return & Refund

1. Can I return or exchange a product?

Yes, we accept returns and exchanges in certain cases that are our responsibility, such as products that do not match the description, wrong items delivered, manufacturing defects, or issues caused during shipping. Please refer to our Return & Refund Policy for more details.

2. What is the return/exchanges period?

You may return or exchange products within 30 days from the date you receive your order. To be accepted, the product must be intact, unused, and with original tags attached.

3. Can I change for a different size?

Yes, we support size exchanges. To exchange a size, you need to return the original product to us. After we receive and inspect the product, we will send you the new size. Please note that you will be responsible for the two-way shipping costs in this case. Contact us via email for detailed instructions on how to exchange sizes.

4. Do I have to pay for return/exchange shipping?

You will be responsible for the return shipping costs if you want to exchange sizes (cases not caused by us). However, if your order is faulty due to Danushop's error, you are not required to return the defective item, and no shipping fees will be incurred.

D. Order

1. Can I edit my order after I've placed it?

You can request to modify your order (e.g., change size, address, phone number, quantity) by contacting us within 8 hours of placing the order. Please reach out to our support team as soon as possible for assistance. Requests submitted after the 8-hour window cannot be fulfilled because the order may have already been processed and shipped.

2. I've placed an order, but the status hasn't been updated?

After an order is sent to the shipping carrier, it can take about 1-2 business days for the tracking information to be updated on the system. So, don't worry if you don't see your order status change immediately. If there is still no information after 2 business days, please contact us.

3. I haven't received an order confirmation email, what should I do?

If you haven't received an order confirmation email after a successful payment, please follow these steps:

  • Check your Spam/Junk folder: Sometimes, our emails might be filtered into these folders.
  • Double-check the email address you entered: Make sure you entered the correct email address when you placed your order.

If you have checked all the steps above and still can't find it, please contact us via email at [email protected] for assistance. We will check your order and resend the confirmation email to you.

Still have questions?

If you can't find the answer you're looking for, don't hesitate to contact us! Our support team is always ready to answer all your questions. You can reach us via:

Email: [email protected]

Support Hours: Mon - Fri, 9:00 AM - 5:00 PM (EDT).